ARTICLE 1: The general terms and conditions

1.1 The core activity of Q Home is mediation in the conclusion of rental contracts between the owner of a rental object and the tenant. Q Home makes the rental objects available for short-term rental on behalf of the owner according to the conditions as described in the contract.

1.2 The Tenant acknowledges that, by agreeing to the contract and the general terms and conditions associated with the contract, he contracts directly with the owner of the relevant rental object and that Q Home cannot be held liable for the provision of services as described below, except for those tasks mentioned in Article 4 (obligations of Q Home) and the specific agreements made with the tenant as stated in the contract.

ARTICLE 2: Reservation and payment

2.1 The availability of objects to rent in Q Home’s portfolio is indicated on its website www.qhome.fr

2.2 A request for reservation of a particular property must be confirmed in writing by e-mail as soon as possible.

2.3 At the same time as the reservation, Q Home will ask the tenant to make a deposit of 25% of the total rent within 1 week. The remaining amount is due and must be credited to the account of Q Home no later than 8 weeks before the date on which the tenant wishes to occupy the rental object. For bookings made less than 8 weeks before the date of arrival, the total rent is due immediately. All bookings of Q Home are subject to one-off reservation costs, these are 100 Euro per booking.

2.4 A reservation is effective as soon as the deposit has been credited to the Q Home account. The general terms and conditions apply to the reservation. The tenant declares to effectuate the amounts due in respect of rent by bank transfer.

2.5 A tourist tax may be charged. The regulations and rates differ per municipality and are revised annually, so the amount can change until the time of your final payment.
– In most cases, this tourist tax will be collected in advance by Q Home and specified on your rental agreement. Changes in the number of people that affect the amount of the tourist tax can be communicated until the moment your second and final final payment has been made. No paid tourist taxes will be returned to your account after transferring the final payment.
-In some cases, this tourist tax will be paid on site by the manager. In that case, it will not be collected in advance by Q Home and the amount must be paid in cash on the spot. When the amount is known by Q Home, this can be stated on your rental agreement, but if no tourist tax is specified on your rental agreement, this can still be collected on the spot.

ARTICLE 3: Details of the rental object

3.1 A full description of the rental object can be found on our website. The conditions for the rental and other details regarding the rental are stated in the contract of which the general terms and conditions are an integral part.

ARTICLE 4: Obligations of Q Home

The obligations of Q Home towards the tenant are as follows:

4.1 Receipt of the tenant on arrival at one of the reception locations of Q Home near the rental object, at the rental object itself or via a key safe at the house. Upon this receipt, Q Home will hand over the keys to the rental object to the tenant and give directions if necessary.

4.2 If agreed in the rental agreement, linen and bath towels will be made available to the tenant.

4.3 The Renter is informed of the time of departure with a view to the mandatory one-off final cleaning (Article 5.7). The tenant is informed of specific wishes and/or additional tasks of a household nature as included in the contract and/or house rules.

4.4 Upon departure of the tenant after the end of the reservation period, Q-Home will – with due observance of what is stipulated below in article 8 – refund the deposit by bank transfer.

4.5 Q Home will make every effort to realize repair or replacement of equipment in the shortest possible period in the event of technical malfunctions during the stay of tenants.

ARTICLE 5: Obligations of the tenant

5.1 The contract only entitles the tenant to occupy the rental object during the period of reservation. By signing, the tenant acknowledges the nature of the short-term contract and declares to deliver the rental object in the same condition as when moving into the rental object at the end of the reservation date. The tenant has no other right to the rental object than to occupy it temporarily for the agreed period.

5.2 The tenant will not make the present agreement available to third parties and/or allow third parties, without the permission of the owner or Q Home, for co-occupation – whether against payment (subletting) – in the rental object or any other buildings located on the site.  It is forbidden to move into the object with more people than agreed in the rental agreement.

5.3 The tenant will immediately inform Q Home and the manager in writing (by e-mail) of any damage to the rental object or accessories caused by actions or negligence on the part of the tenant and / or landlord.

5.4 The tenant declares to occupy and manage the rental object and its belongings with due care and to respect the privacy and tranquility of owners (and / or other tenants) of surrounding plots.

5.5 In order to be able to carry out the necessary repairs or with a view to arranging household matters, the tenant will always grant Q Home and / or the owner access to the site and the rental object. For rental objects that are for sale, the owner can ask to view the property once during the tenant’s stay with a potential buyer, after notification and at a time in consultation with the tenant.

5.6 The tenant undertakes to return the rental object in the state in which he found it at the start of the rental period. The tenant also undertakes to deliver the furniture that he finds in the rental object in the same state of cleanliness (except for the linen and / or bath towels) and to leave it in the same place as where it stood on arrival. Pets are only allowed if indicated in advance at Q Home and this has been approved by the owner and is included in the rental agreement.  If extra cleaning of the house or garden is necessary due to the presence of the pet, this will be deducted from the deposit.

5.7 The renter accepts the obligation of a final cleaning and accepts the costs for this as stated in the rental agreement.

5.8 The tenant accepts not to use any internet connection available for reproducing cultural copyrighted works or consulting illegal information on the internet. The tenant is aware that this is a criminal offense and in case of violation, the fine can be up to 1,500 euros per month and interruption of internet access. The tenant agrees to all measures deemed necessary to prevent the fraudulent or illegal use of the Internet during his stay. The tenant acknowledges his responsibility in this matter and agrees to all damages to the owner resulting from fraudulent use of the internet during the rental period.

5.9 The tenant is obliged to have a valid Legal Liability Insurance during the period that he rents the object.

ARTICLE 6: Non-compliance with obligations by the tenant

6.1 Q Home reserves the right to terminate the contract with immediate effect if the first payment as stated in Article 2 of the contract has not been credited to Q Home’s bank account within 1 week after signing the contract.

6.2 Q Home may also terminate the contract with immediate effect – and make the rental object available to third parties again – in case the total rent due has not been credited to Q Home’s account no later than 8 weeks before the tenant’s arrival.

6.3 In the event of cancellation by the tenant, the tenant is entitled to a refund of a part of the rent calculated in accordance with the conditions as discribed in Article 7.1.1. (Conditions for reimbursement to tenant in case of cancellation).

ARTICLE 7: Cancellation

7.1 Cancellation by tenant

Notification of cancellation is made by e-mail to the address of Q Home and is valid after confirmation of receipt by Q Home.

7.1.1 Conditions for reimbursement to tenant in case of cancellation.

In case of cancellation, the tenant can reclaim the already paid rent after a deduction of which the amount corresponds to the date of cancellation. The percentages deducted from the paid rental amount are as follows:

– in case of cancellation up to 8 weeks before the arrival day of the booked stay, the tenant owes 25% of the total rent and the full reservation costs;
– in case of cancellation from 8 weeks before the arrival day of the booked stay, the tenant owes the total rent and the full reservation costs.

For the cancellation of a reservation because of an Epidemic (such as Covid-19) it is not possible to cancel your reservation free of charge. The above cancellation conditions will then apply. We therefore advise you to take a good cancellation insurance.

7.2 Cancellation by owner

If, followed by a reservation of the tenant, the owner cancels the availability of the rental object before the planned arrival of the tenant, then the total rent paid by the tenant will be refunded to the tenant in full, unless Q Home finds an alternative rental object for the tenant for the same period which is equivalent to the primary rented property in terms of comfort, environment and price level. The tenant has the right to refuse the alternative proposal of Q-home and Q-home will reimburse all paid amounts to the tenant.

ARTICLE 8: Security deposit

8.1 The security deposit will be paid by bank transfer to Q Home. Q Home ensures that this amount is deposited into a separate third-party account of Q Home. In exceptional cases, a security deposit may have to be paid on the spot to the owner or manager if described in this way on the rental agreement.

8.2 The deposit will be refunded by Q Home to the tenant after departure after agreement on the condition of the property after departure. This agreement will be given by Q Home or the owner within a period of ten days after departure.  In the event of damage, this period can be extended until there is an agreement on the settlement of this damage.

8.3 In the event of damage detected at or after departure of the tenant that is estimated to be less or equal to the security deposit, this amount will be settled directly with the security deposit in consultation with the owner. In the event of damage, detected at or after departure of the tenant that is estimated to be higher than the deposit, a report will be drawn up by the owner, manager, Q Home or an expert to be called in. After taking note of this report, Q Home and /or the owner will inform the tenant of the amount involved in repair or replacement of the damaged or lost goods with the inclusion of the damage report. The tenant is obliged to compensate this damage (see article 8.5).

8.4 The tenant agrees that, in the event of damage to the rental object or its belongings, caused by acts or omissions of the tenant during his stay in the rental object, the entire security deposit can be withheld.  If this sum is not sufficient for compensation of the total damage as stated in the damage report, the tenant will transfer the remaining amount necessary for repair and / or replacement after written notification by Q Home and / or owner within a period of ten days after the date of this notification to the owner on the account number indicated.  To recover this amount, the tenant can appeal to his Legal Liability Insurance.

8.5 A deduction from the security deposit is also permitted if the tenant does not deliver the rental object empty within the agreed period or if the tenant fails to fulfil his other obligations arising from the contract (such as, for example, moving into the house with more people than contractually agreed with Q Home).  Deduction of the deposit does not exempt the tenant from a duty to pay other compensation for damages.

8.6 The tenant agrees that Q Home cannot be held liable for withholding the deposit and / or other claims that the owner believes to have against the tenant regarding damage or the non-empty delivery. The decision on the refund of the deposit as well as on any other compensation (s) lies with the owner, but the settlement of this in relation to the tenant can be delegated by the owner to Q Home.

ARTICLE 9: Conformity, changes to or at the rental object, malfunctions, accidents and use of swimming pool.

9.1 Conformity. The description of the rental object in documentation and or on the Q Home website must be in accordance with reality and approved by the owner. Q Home and the owner will make every effort to ensure that information regarding the rental object with accessories, the location of the rental object, as well as the description of the property is as complete as possible.

9.2 non-conformity. The tenant will inform Q Home in writing (by e-mail)  within 24 hours after the start of the rental period if the state of maintenance of the rental object and / or the terrain and / or the interior, in his opinion, is not in accordance with the description. The owner and Q Home will then make every effort to find a suitable solution for this.  If the tenant does not inform the owner and Q Home in time and thus deprives them of the opportunity to offer a solution, they can no longer be held liable for this.

9.3 In the imaginary event that – despite all precautions – changes occur to, the rental object, before the tenant moves into this, that can have a significant influence on the rental enjoyment, Q Home will immediately inform the tenant of this.

9.4 However, the owner can never be held liable by the tenant for a possible reduction in rental enjoyment due to changes to, or to the rental object that have arisen after publication of the rental object but that are not due to his actions or omissions.

9.5 Malfunctions. The owner cannot be held liable for internet/WIFI malfunctions and speed, electricity failures, defects in the supply of gas or water or malfunctions of electrical equipment that are not directly due to his actions or his negligence.

9.6 Accidents. Owner accepts no liability for any accidents in or around the rental property unless these are the result of non-compliance with legal safety regulations.

9.6.1 The Owner excludes any form of liability in respect of an accident due to the use of or access to the swimming pool. Unless such an accident is due to the owner’s failure to observe the applicable regulations regarding safety and access to swimming pools.

9.6.2 The quality of the swimming pool and its water is periodically checked and cleaned. Frequent and incorrect use of sun creams and lotions before entering the pool can have a negative effect on the quality of the pool water. Consequences of this use are not the responsibility of the owner and/or Q Home. During his stay and between periodic cleanings, the tenant must also make an effort to remove coarse dirt from the pool in order to guarantee a good functioning of the filtering.9.7 Insects. The tenant must provide insect repellents himself. The presence of insects does not fall under the sphere of influence of the owner and / or Q Home.

9.7 Insects. The tenant must provide insect repellents himself. The presence of insects and any discomfort caused hereby is not within the sphere of influence of the owner and/or Q Home.

9.8 Noise. The tenant must consider the local regulations regarding noise pollution. Conversely, if the tenant experiences noise nuisance from the environment, he can contact the local manager who will try to reduce this, but we cannot give any guarantees about this. Noise pollution due to construction work in the area can be carried out within the permitted hours and do not fall under the influence of Q Home, nor of the owner.

9.9 Q Home cannot be held liable for the incorrect display of prices of rental object on internet sites. Prices as stated on the rental agreement are final.

ARTICLE 10: Use of Electricity and Charging Facilities 

10.1 If it is stated on the website or in the description of the holiday home that charging electric vehicles is not allowed, charging such vehicles via outlets not intended for this purpose is strictly prohibited due to the risk of fire. If this rule is violated, a surcharge of €100 per day will be applied for the entire duration of the stay. This surcharge will be deducted from the deposit or invoiced separately.

If the description of the holiday home indicates that charging electric vehicles is allowed via a charging station or special outdoor outlet, the cost is either included in the rental price or a weekly supplement will be agreed upon in advance in the contract.

ARTICLE 11: Final provisions

11.1 The contract and the general terms and conditions associated with the contract have been drawn up and will be interpreted in accordance with the rules of Dutch law to the exclusion of the rules of private international law.

11.2 Any provision in the contract that is considered not applicable, will be considered as not written. Parties agree that, in case of cancellation of any provision of the contract, the other provisions of the contract remain in force.

11.3 The contract includes all existing agreements between Q Home and the tenant and replaces any other contract verbally or in writing as well as any (form of) correspondence between Q Home and the tenant about rent and rental of the rental object and the related matters.

11.4 The tenant declares agreement on the rental contract by transferring the first payment, to have read the conditions for rent and to accept them. The approval of the rental agreement and associated general terms and conditions by e-mail is legally valid.